Services

AMS.NET provides complete project management services to ensure your technology implementation is properly designed, integrated into existing systems and ultimately allows you to achieve your business goals.

AMS.NET follows a methodical 5 step project cycle to ensure a successful implementation. Each phase is tailored to meet your specific requirements and the project is managed by a project manager and staffed with AMS.NET team members that are experienced in the proposed technology solution.

Discovery & Preparation

A thorough discovery and preparation process is imperative to a successful deployment. During this phase, AMS.NET will determine and document the existing voice and data networks, determine your requirements and expectations of the proposed solution and assess network health and voice readiness of the network. With a clear understanding of your business goals and technology requirements we will deliver you a solution that improves your business processes and reduces costs.

• Broaden Understanding of Core Business
• Identify Business Requirements
• Assign Project Management Team
• Detailed Walk Through
• System Evaluation and Readiness Assessment

Design

Using information collected from the Discovery and Preparation Phase, our team of experienced and certified engineers will develop a scalable network/technology design solution that utilizes your existing infrastructure, meets your business requirements, integrates with other network appliances and allows for future growth. During this phase, our team will document current and future voice and data requirements, client required features, growth strategies and migration plan from legacy PBX systems if applicable.

• High-Level Technology Solution Design
• Kick-Off Meeting
• Technical Meeting
• Design Workshop
• Detailed Visio Drawings
• Migration/Integration Strategy

Planning & Training

Our meticulous planning phase is managed by an AMS.NET project management team. Team members are trained and certified to manage all facets of a technology implementation. Although they follow standard procedures our process is flexible and can be modified to accommodate your specific requests. The deliverables from this phase of the project include a deployment plan, day 2 support plan and the training plan.

As a part of the planning phase, AMS.NET’s professional training team will provide on-site training to your users, attendants, system administrator and - we’ll even train your trainer. Users are ready to conduct normal activities when business resumes after implementation.

• Solution Review
• Solution Acceptance
• Coordination of Cabling, Circuits and Equipment
• Configuration and Installation of Backbone
• Staging
• User and Attendant Training

Implementation

The extensive Discovery and Preparation phase, detailed Design phase, and methodical Planning phases ensure a successful migration and implementation. The assigned project management team coordinates all cutover activities with the customer, Circuit Provider, AMS.NET engineers and other necessary parties.

• System Integration
• System Acceptance Testing
• On-Site Help Desk (First Business Day after Migration)
• On-Site Greeting Training and Hands-On Assistance (First Business Day After Migration)
• Completion Statement Sign-Off
• Documentation Delivery

Why AMS.NET?

Whereas the IP network is the platform for IP solutions, the Project Management and Implementation Team along with our engineers are the foundation of AMS.NET. Our high customer satisfaction rating and extensive reference lists are a testament to our successful Project Cycle and our proven process. While our team follows specific guidelines and industry best practices, we tailor our deployment based on the solution and your requirements. It is our goal with each and every project to add another customer name to our reference list.