In today’s uncertain economy, businesses, educators and governments alike are facing challenges of supporting and maintaining the network and applications with shrinking budgets and minimal IT staff. To protect your investment and ensure your network and equipment are running at optimum levels, AMS.NET offers a host of support and maintenance plans.
After deployment, AMS.NET provides a 30 day workmanship warranty on installation services. To continue coverage after the 30 day warranty period expires, AMS.NET offers Managed Service Agreements, Guaranteed Response Plans, Technical Support Packs (TSPs) and our Flex Time plans. Whether you need full 24x7 support or your in-house IT staff need assistance with a particular technology, our dedicated Support Contract Specialist will work with you to determine your organizations requirements and then design a support and maintenance solution for you.
Several managed services are available for the management and maintenance of your technology investments. If you need to supplement IT resources or are looking for the support of a hosted model, AMS.NET managed service agreements can provide that support and free up IT resources for more strategic projects.
When you need to have backup technical assistance available on a limited basis, our Guaranteed Response Plans can provide you with certified and experienced technical experts. These plans offer guaranteed response time during normal business hours. Pre-scheduled after-business hour technical support is available at a higher rate. Available in blocks of up to 10, 20, 30 or 40 hours.
Technical Support Packs compliment the AMS.NET LANmate Agreement by providing technical expertise for your non-emergency projects. Several TSPs are available in blocks from $500 to $8,000 to accommodate the amount of support needed. Commit to larger support packs for discounted rates and save up to 20%!
AMS.NET's Flex Time Plans provide flexible support for both urgent and scheduled support requests. Flex Time plans response times are based on the support request and urgency. Local certified and experienced technical experts will provide remote, on-site or telephone support in up to a 4 hour response time.
AMS.NET offers Support and Maintenance options as a part of our turnkey solution. Plans are designed to work with each other, with the manufacturer’s warranty and are customizable based on your particular requirements. Utilizing AMS.NET for your technology solutions and maintenance provides you one point of contact for purchases, renewals and issues if they arise.
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