Support & Maintenance

Support & Maintenance

Supplement IT staff, protect your investment and ensure your network and equipment are running at optimum levels with AMS.NET’s support and maintenance plans. Whether you are facing downsizing and have limited IT resources or you are looking for expertise to manage your voice system, wireless infrastructure, WAN, or other technology solution our dedicated Support Contract Specialist will work with you to determine your specific requirements and then will design a support and maintenance solution for your organization.

Several Managed Service Agreements are available for the management and maintenance of your Cisco Unified Communications solution, wireless infrastructure, Cisco WAN infrastructure and other network and technology solutions. Agreements include technical support and troubleshooting, network monitoring, installation of replacement hardware under contract, monthly reporting and additional services per agreement. AMS.NET Guaranteed Response Plans offer backup technical assistance on a limited basis with guaranteed response times while AMS.NET’s Technical Support Packs (TSPs) provide non-emergency, scheduled support for new projects and other non-critical technical needs. AMS.NET’s Remote, Managed, Monitoring Service (RMM) provides proactive management and monitoring of your network to minimize downtime and losses.

Read more about AMS.NET’s Support & Maintenance Plans.

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