Engineering

Network Support Specialist – Livermore, CA 

Location - Corporate

Job Summary

We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able to work independently and as part of a team. The ideal candidate will have 3-5 years of experience in Network support and administration of multi-platform LAN/WAN environments with an active CCNA or higher certification. This is an onsite role based in our Technical Support Center (TAC) at our corporate office in Livermore.

The Network Support Specialist performs activities required to support our customer’s Enterprise LAN/WAN network and supporting operations, production datacenters, Wireless, and other devices. This is a technical position and requires strong troubleshooting and analytical skills – combined with a keen ability to communicate well in both verbal and written form.

Responsibilities:

  • Provide all levels of support to the customers for all LAN/WAN issues.
  • Demonstrate familiarization and hands-on experience with Cisco Routing & Switching, Cisco Firewall, Cisco Firepower and Cisco ISE.
  • Conduct data captures to obtain network performance information when required.
  • Handle all escalations.
  • Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement.
  • Participate in team on-call rotation and provide support during project and operations related cutovers.
  • Respond, troubleshoot, identify root cause, and remediate issues in a complete, documented, and timely manner.
  • Coordinate with Tier II/III engineers and cable’s team to resolve customer impacting network outages, network changes and activation.
  • Develop an understanding of the AMS.NET ecosystem and provide effective coordination for clients.
  • Work with cross-functional teams supporting our customers.
  • Communicate effectively with both internal and external senior-level management to understand customer needs.

Job requirements

Position requirements (Technical Skills):

  • Knowledge and experience VPN technologies, modern switching platforms, Cisco Routing & Switching, Cisco Firewall, Cisco Firepower.
  • Knowledge of Cisco Enterprise Wireless or other Enterprise Wireless
  • Knowledge and experience with routing protocols.
  • Knowledge of Cisco ISE experience is a plus.
  • Strong knowledge in numerous types of hardware, software/applications
  • Knowledge and experience working with CRM Ticketing systems, specifically Salesforce.
  • Familiarity with Microsoft Windows operating systems, and Microsoft Office Products.
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
  • Strong understanding of the organization’s goals and objectives.

 

Education and Experience:

    • Minimum 3 years of experience in IT networking
    • Advanced Network Industry certification e.g., CCNA
    • Hands-on experience with the Cisco Nexus, Cisco Catalyst Layer2 /3 Switches Cisco ISR and ASR series routers.
    • Knowledge of Aruba Switching and Ruckus Switching is a plus.
    • Knowledge of Firewall technologies including Cisco Firewalls, Fortinet, Palo Alto and Meraki.
    • Knowledge and experience in IP networking, L2/L3 network protocols (spanning-tree, OSPF, BGP), LAN/WAN, TCP/IP, DHCP, DNS, routing, , VLAN, ACL, NAC.
    • Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.
    • Experience supporting secure enterprise wireless networks; including Meraki, Cisco, Aruba, and Ruckus.
    • Experience of supporting customers in production data centers.
    • Experience in improving network monitoring in order to avoid service disruptions.
    • Excellent problem solving, debugging/troubleshooting skills are required.
    • Ability to multi-task in a fast-paced environment is a must.
    • Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.

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