Engineering

Senior Technical Support Engineer

Location - Corporate

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Job Summary

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The position is part of the AMS.NET Technical support team and requires strong communication skills to coordinate with customers, technical subject matter experts, and manufacturer support resources. A strong understanding of Microsoft Operating Systems, the OSI network model, manufacturer best practices and documentation skills are required. Strong understanding of basic Network Routing and Switching required.

This is a hands-on trouble-shooting opportunity for a versatile candidate to develop and work on small to large scale network system infrastructures.

Some local travel to customer sites required within Northern California.

Job requirements

  1. Acts as a mentor and provides guidance, training and support to engineers and technicians.
  2. Maintains open and professional communication with customers and AMS.NET employees at all times.
  3. Maintains accurate time tracking in accordance with AMS.NET procedures.
  4. Performs adds, moves and changes to AMS.NET customer systems and technology.
  5. Generates and accurately maintains network and system documentation.
  6. Supports customer systems that are under contract with AMS.NET.
  7. Troubleshoots and supports technology for networks, data centers and communication systems.
  8. Assists in maintaining and monitoring AMS.NET corporate infrastructure.

Job preferences

  1. Hands-On troubleshooting skills including:
    • Active Directory
    • DHCP
    • DNS
    • IIS
    • Group Policy
    • ACL/File Permission
    • File/Print Services
    • Client Operations
    • Microsoft Exchange
    • Server Upgrades/Migrations
    • Operating System/Application Updates
    • Basic Network WAN/LAN and Wireless
    • Basic Network Security a plus
  2. Professional communication skills – both written and verbal.
  3. Ability to meet deadlines, work under pressure and multi-tasking.
  4. Ability to read and understand technical documents (safety rules, maintenance instructions and procedure manuals) and pass related examinations.
  5. Working knowledge of Microsoft Office Suite programs (Word, Excel, Outlook, PowerPoint).
  6. Ability to quickly learn and apply evolving technologies.
  7. Troubleshoot, identify, correct and provide root cause analysis of technical issues.
  8. Ability to identify and resolve customer service problems including the ability to escalate the issue to a higher level when necessary.
  9. Strong analytical and problem solving skills.
  10. Strong time management skills including ability to prioritize activities effectively.
  11. Strong organizational skills.
  12. Firm understanding and working knowledge of the technology and installation requirements for networks, data centers and communication systems.

Additional information

Education and Experience

  • High school diploma or equivalency.
  • Degree in telecommunications, science or engineering preferred.
  • 5 years’ experience in technical engineering environment and/or design preferred.

Certifications

  • Microsoft and/or Network Manufacturer certifications a plus.

Special Physical Demands

  • Ability to lift 50 lbs.
  • Ability to climb a ladder.
  • Ability to work in tight or confining work spaces.
  • Ability to work in dusty and/or hot environmental conditions.

Job Requirements

  • Pre-employment background check required.
  • Valid California driver’s license.
  • Good driving record.
  • A well maintained automobile in good operating condition.
  • Auto insurance.
  • Occasional travel required.

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