Engineering

System Engineer

Location - Livermore

Job Summary

AMS.NET is seeking a highly motivated System Engineer to join our Field Engineering department in the Corporate Livermore office. The System Engineer plans, implements, and provides ongoing support of network systems of high complexity in LAN/WAN, Security and Wireless customer environments to fulfill business needs for performance and cost benefits. Moderate travel is required – AMS covers ALL travel expenses for field employees.

Duties/Responsibilities:

1. Serve as a “hands on” post-sales implementation engineer implementing and supporting networking projects.

2. Physically install equipment including servers, controllers, routers, switches, access points.

3. Complete post validation documentation.

4. Perform routine upgrades on customer equipment.

5. Maintain and develop relationships with clients during project engagements.

6. Maintain technical certifications as required.

7. Demonstrated experience in troubleshooting Cisco Networking LAN/WAN and wireless systems and control software.

8. In-depth knowledge of test, measurement, and analysis techniques.

9. Plan and coordinate system utilization and capacity, involving configuration and UAT testing

10. Identify opportunities and best practices for improving efficiencies with emerging technologies, including Cisco routers/switches and wireless systems.

11. Resolve escalated hardware and software issues related to LAN/WAN and Wireless.

12. Develop and maintain documentation and resources pertaining to LAN/WAN and wireless network including but not limited to testing requirements, system admin training, implementation best practices, upgrade path best practices, customer facing deliverables, etc.

13. Provide mentorship for Technician level resources.

14. Work with Day 2 Support to ensure correct troubleshooting processes are in place.

15. Work with Managed Services Support to ensure reporting and monitoring is within best practice guidelines per manufacture.

16. Monitor gross labor profit reporting for assigned projects in Salesforce PSA.

Job requirements

Skills/Qualifications:

1. Hands on experience with Cisco Nexus switching, Cisco Catalyst switching, ASR and ISR routing platforms is required.

2. Network Engineering and Troubleshooting experience relative to complex data infrastructure technologies and best practices in both end-user and data center environments.

3. Packet Capture and analysis experience using standard available tools such as Network Analysis Modules (NAM).

4. IOS Version management and IOS upgrades.

5. Solid working knowledge wireless networking and Cisco wireless implementation and management.

6. Expert understanding of Quality of Service (QoS) provisioning, monitoring, and management.

7. In-depth knowledge of layer 3 technologies, such as MPLS, VRF, HSRP, EIGRP, OSPF and BGP.

8. Understanding of Network infrastructure and best practices.

9. Experience with Cisco Switching and Routing configuration and operational support.

10. Intermediate to advance Skills with Microsoft office and Visio.

11. Strong verbal and written communication skills.

12. Excellent interpersonal Skills.

13. Works well in a team environment.

14. Positive and Professional Attitude.

15. Ability to demonstrate and apply critical thinking in architecting advanced solutions and problem solving.

Education and Experience:

1. Experience gathering customer requirements, white boarding/presenting solutions, developing a Bill of Materials (BOM) and preparing project Statements of Work (SOWs).

2. Project Implementation Background required.

Job preferences

Certifications:

• CCNA preferred

• CCNP Preferred

Additional information

Special Physical Demands

• Ability to lift 50 lbs.

• Ability to climb a ladder.

• Ability to work in tight or confining workspaces.

• Ability to work in dusty and/or hot environmental conditions.

Additional Job Requirements

• Pre-employment background check required.

• Valid California driver’s license.

• Good driving record.

• A well maintained automobile in good operating condition.

• Auto insurance.

• Moderate travel required.