Support and Maintenance
AMS.net Services

Supplement IT Staff, maintain network and minimize downtime!

As we all continually manage to do more with less, businesses, educators and governments alike are facing challenges of supporting and maintaining the network and applications with shrinking budgets and minimal IT staff. To protect your investment and ensure your network and equipment are running at optimum levels, AMS.NET offers a host of support and maintenance plans and managed service agreements.

After deployment, AMS.NET provides a 30-day workmanship warranty on installation services. To continue coverage after the 30-day warranty period expires, AMS.NET offers Premium Flex Time Plans and Managed Service Agreements. Whether you need full 24×7 support or your in-house IT staff need assistance with a particular technology, our dedicated Support Contract Specialist will work with you to determine your organizations requirements and then design a support and maintenance solution for you.

Managed Voice Services

AMS.NET MVaaS
The MVaaS Agreements provide support and maintenance of your Cisco Unified Communications system. Agreements provide upgrades and updates, technical support and unlimited moves, adds and changes for phones and voicemail. There are three variations to choose from that provide varying levels of support. This service provides benefits of a hosted voice solution for your on-premise Cisco solution.

    Managed Wireless Services

    AMS.NET MWFaaS
    The MWFaaS Agreements ease the management and maintenance of providing high capacity wireless connectivity. There are several agreements available with varying service levels and supporting Cisco, Meraki, Ruckus and Aruba wireless infrastructures. Agreements include troubleshooting and repair, system updates and upgrades, configuration changes and backup, cabling troubleshooting and repair when attached to a wireless AP, network monitoring, monthly reporting and reinstallation and configuration of failed equipment covered under contract.

      Managed WAN Services

      AMS.NET MWaaS
      The MWaaS Agreements provide the management and maintenance of your WAN infrastructure. This service covers the WAN Routers and has optional Firewall and Switch options. Agreement includes troubleshooting and repair, system updates and upgrades, configuration changes and backup, network monitoring, monthly reporting and reinstallation and configuration of failed equipment covered under contract.

        Managed Video Surveillance Services

        AMS.NET MVSaaS
        The MVSaaS Agreements provide the management and maintenance of your Video Surveillance solution. Agreement includes troubleshooting and repair, system updates and upgrades, camera name changes and RMAs, cable troubleshooting and repair when attached to a camera, monitoring, monthly reporting and reinstallation and configuration of failed equipment covered under contract. The Premium agreement includes camera focusing and cleaning.

          Premium Flex Time Plans

          Whether you need to supplement the capabilities of your staff or need a backup plan in the event of a network or equipment emergency, we have a local technical crew available. Premium Flex Time Plans offer flexible support for both urgent and scheduled support requests. The plan covers routine changes, moves/adds/changes, troubleshooting/repair, project management and cabling services. Premium Flex Time plans also provide consulting and professional services to support complex technology solutions.

          Highly experienced engineers are available for advanced technical support where needed. Whether you need assistance with configuration changes, latency issues, design services, installation, multiple manufacturer integrations, troubleshooting or other professional services, Premium Flex Time plans can be used for these services. Plan provides a top-level engineer or customer preferred engineer for scheduled service and the top-level engineer that is available for cases that require an immediate response. Flex Time plans response times are based on the support request and urgency. Local certified and experienced technical experts will provide remote, on-site or telephone support in up to a 4-hour response time. 24×7 plans are also available.

          Request your FREE technology consultation

          AMS.NET offers a free technology consultation and design support to help assess your current environment, business initiatives, unique organization requirements and then design and recommend a solution right for you.